Website Maintenance FAQ

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You will find answers to the most common queries we get. If for any reason you can't find what you need, please get in touch and we can answer any queries you have....

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    Our website maintenance services encompass regular updates.

    These include website content and software, security checks, backup services, performance optimisation, emergency support, and multiple daily backups.

    We also offer bespoke development services for new features and improvements.

    Our team comprises seasoned professionals with extensive experience in web development, Web design, SEO, cybersecurity, and digital marketing.

    We have provided website maintenance services for over 16 years, ensuring our clients’ websites are secure, efficient, and up-to-date.

    We implement a comprehensive security strategy for your website.

    This includes regular software updates, security patches, SSL certificates, firewall configuration, malware scanning, and secure backups to protect websites from cyber threats.

    We work through a 150-point checklist for each site we manage.

    From these options, we carefully select the best mix of options to ensure the best security levels without impacting the performance of the site.

    Yes, we perform regular backup services for website content and data, ensuring that it can be quickly restored in the event of data loss, hacking, or other emergencies.

    We take 4 daily backups of both files and database data.

    On higher packages, we perform 24 daily database backups for sites with heavy user interaction and ECommerce stores.

    We regularly monitor and implement software updates and patches for all components of your website.

    Updates include core platform, themes, and plugins, to ensure maximum security and functionality.

    Absolutely. Our team is skilled in custom web development and can work with you to develop and integrate special features or functionality specific to your needs.

    In case of emergencies or unexpected downtime, we initiate an immediate response protocol.

    This includes diagnosing the issue, communicating with the client, and deploying necessary measures to minimise impact and restore service.

    We offer flexible service agreements ranging from month-to-month commitments to annual contracts, based on client preference and needs, allowing for adaptability and scalability.